Marker
This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

BLACK FRIDAY CYBER MONDAY SALE 25% Off Sitewide No Code Needed

FREE DOMESTIC SHIPPING ON ALL ORDERS $50+

Frequently Asked Questions

Product Specific Questions

What makes Young King products different from other natural hair care products?

Our products are intentionally made and uniquely positioned for young men. Each product was created with them in mind – from the ingredients, to the scent and overall packaging design, we desire to create products for young men that is intentionally crafted with them in mind. Learn more about Our Story here.

Are samples available?

The best way to try all of our products is to order our Complete Hair Mini Bundle. Click here to learn more!

Why is the consistency different from the product I just ordered to the one I already have?

We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ slightly by batch.

What if I have an allergy?

If you have an allergy or a reaction to a product discontinue use immediately. Please contact your physician as he/she can help you determine what ingredient you may have had a reaction to. All ingredients are listed on site and on package and we always recommend performing a small patch test first before fully utilizing.

Shipping & Processing Questions

What is your return policy?

We are unable to change orders once they have been submitted and processing has begun.

We can process a refund but products must be returned to our warehouse within one month of purchasing/receiving items, with the customer handling all shipping costs. Products can be returned to:

Young King Hair Care

1100 Cobb Place Blvd, Suite 120

Kennesaw, GA 30144

Once you provide tracking details for this shipment, we will process the refund.

If you would like to speak to us about your order, please contact info@youngkinghaircare.com, and we will be happy to address any questions, comments, concerns or suggestions that you may have.

What if I need to cancel my order?

You may cancel an order before it ships from our facility or if it has not been packed or staged for shipping. Please email our customer team at info@youngkinghaircare.com to process this request.

What is the Young King subscription policy?

For YK subscriptions, products are automatically delivered based on your selected schedule. You are also charged based on your schedule (every 1 month, every 2 months, or every 3 months).

We do not process refunds for subscription orders once they have been processed and prepared for shipment.

Also, subscription orders are not eligible to be combined with other promos/offers.

How do I cancel my Young King subscription?

To Cancel your Young King subscription, please log into your Young King account to cancel or change your order. If you need additional assistance, please contact us at info@youngkinghaircare.com a minimum of (4) days prior to your next subscription billing cycle.

To Access & Manage Your Subscription

Click on the "Account" link in the top right corner of our site. If you have already created an account, simply use your email and password to login.

PLEASE NOTE: that creating an initial subscription order does not equate to creating an account -- you will still need to take the steps of creating an account in order to manage your subscription. If you receive an error message saying your account doesn’t exist, DON’T WORRY, it simply means you didn’t create an account with your original order.

Simply click Create Account, add in your personal info (be sure to use the same email as your original order), and Voila! Once complete you’ll see your order history, options to manage subscriptions, and other account details, which will enable you to make any desired changes to your subscription.

We do not process refunds for subscription orders once they have been processed and prepared for shipment.

How do I change/swap the product(s) in my current Young King subscription?

It's simple! Once you have activated your Young King account, you can login to change/swap the product(s) in your current Young King subscription, prior to your next subscription billing cycle. If you need any additional help, please contact us at info@youngkinghaircare.com a minimum of (4) days prior to your next subscription billing cycle.

How do I change the billing information for my Young King subscription?

Once you have activated your Young King account, you can login, and manage the billing information for your Young King subscription. If you need any additional help, please contact us at info@youngkinghaircare.com a minimum of (4) days prior to your next subscription billing cycle.

Can I skip a month of my Young King subscription?

Once you have activated your Young King account, you can login, and manage the date you are charged for your upcoming subscription, as well as, manage the frequency in which you are charged for your subscription. If you need any additional help, please contact us at info@youngkinghaircare.com a minimum of (4) days prior to your next subscription billing cycle.

What is your domestic shipping policy and rates?

Step #1: Processing Time
Due to order volume, please allow up to 5 business days (not including weekends or holidays), for us to process and prep your order for shipment.

Step #2: Shipping Time
Once your order has shipped, you will receive a tracking number with updated information. All orders are shipped 3-Day Priority, however during high volume seasons, it can take anywhere between 7 to 10 business days for packages to arrive.

*Note: Shipping carriers continue to face some challenges, including inaccurate tracking updates and shipping delays. Unfortunately, we do not have any control over when packages are scanned in, their transit time or delivery date.

When your order has shipped, you will receive a notification that will contain your tracking number. Please allow at least 1-2 business days for the carrier to update their site with all tracking information. If you have any issues with your order during transit, please contact your local post office.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival, or the receiver contact the carrier to schedule a pickup at the holding facility.

Shipping Rates

Under $18: $5.00 shipping fee$18- $50: $7.50 shipping fee$50- $70: $10 shipping feeOver $70: Free Shipping

Do you ship internationally?

No, we do not ship products outside of the U.S. at this time.

An item was missing from my order, what do I do?

For order errors or issues, including missing items, please email us directly at info@youngkinghaircare with your order number and a photo of the packing slip.

My order arrived damaged, what do I do?

Damaged or defective products may be returned after contacting info@youngkinghaircare.com. Please submit photo images of the damaged or defective product along with your order number.

My address was entered incorrectly, how can I update it?

If you notice you have entered your address incorrectly, please notify us immediately at info@youngkinghaircare.com and we will do our best to get it changed within our system before shipment, but we cannot guarantee this. If the item has already been shipped, the customer will be responsible for secondary shipping charges for reshipping to the correct address.

My package was lost, can you help?

If your tracking number indicates that your order has been delivered to the address provided and you have not received your order, please contact your local post office to file a claim.

If your package has not arrived by two weeks from your ship date, send us an email at info@youngkinghaircare.com and let us know so that we can do our best to assist you.

Please note that you purchased Route package insurance, your order is protected in the unfortunate case of a lost, stolen or damaged package. Please file a claim at https://claims.route.com/. The team will be able to assist you in replacing this order.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Reach out to us at info@youngkinghaircare.com or leave us a message at (404) 738-9525 and our team will reach out to assist! Please allow 24 to 48 hours for a response to your inquiry.

Cart

No more products available for purchase

Your cart is currently empty.