Once we receive your order, there is a processing time of 3-5 business days where we prep your package for shipment. When your order has shipped, you will receive a notification that will contain your tracking number. If you have any issues with your order during transit, please contact your local post office.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival, or the receiver contact the carrier to schedule a pickup at the holding facility.
We are unable to change orders once they have been submitted and processing has begun. We do not offer refunds, exchanges or store credit under any circumstances. We do not allow returns due to the fact that we cannot resell personal care products once they leave our facilities.
If you would like to speak to us about your order, please contact firstname.lastname@example.org, and we will be happy to address any questions, comments, concerns or suggestions that you may have.
CANCELING AN ORDER
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
Damaged or Defective Products
Damaged or defective products may be returned after contacting email@example.com. Please submit photo images of the damaged or defective product.
If you notice you have entered your address incorrectly, please notify us immediately and we will do our best to get it changed within our system before shipment, but we cannot guarantee this.
If your tracking number indicates that your order has been delivered to the address provided and you have not received your order, please contact your local post office to file a claim. If your package has not arrived by two weeks from your ship date, send us an email at firstname.lastname@example.org and let us know so that we can do our best to assist you.